Zoomcar — Damages

Hi,
My car is in Zoomcar from last 1Year and i am getting issue for car repair as i don't use my car and there are many small damages which Is Zoom car responsible to fix it and they have taken my car from 18th Jan 2022 and today is third day and Garage people have not got approval for the work and my car is just standing in the garage. I am not able to use my car and i am not getting any payment for same, there is no costomer care number and not getting any reply for mail also
I have try to get in touch with zoomcar finance Authorize person but he is easily saying that it will take 8 day 10 day and more.
But why for such small work zoomcar take so much time
When car is damage we immediately inform and complete our work but for repair you people can give approval for more then 3day
I request you to please take my mail to the authorised person and let him or her know that when is happening with host who give our new car at this platform
Thankyou