Zoomcar — Demanding penalty of 10000 for no reason

Address:

Address. 604, Ambience Court, Sector 19 – D, Off Palm Beach Road, Vashi, Navi Mumbai – 400 705

Hi,
I had booked a Maruti Celerio on 16th July 2022 at 12:30 pm to 10:30 pm from Kopar-Khairane, Navi Mumbai.
Firstly, I didn't find the car on it marked location and wasted 1.5 hour of booking time to find the car.
I returned the car at 11pm the same day and booking was successfully completed.
Later Zoomcar has levied a fine of 10000 on me even when I have returned the car to owner in received condition with refueling the fuel as it is.