Zoomcar — Deposit - not returned

I made booking from Mysore with booking ID JPSN75RVH

Everything was fine, car was allocated, when I open and went for fuel filling noticed that, Original RC is missing hence called customer care and they accepted, had call with owner and that booking was close and told me to keep car at same location which was done .Now new car was allocated around 7 to 8 KM away, I went there but car was never traceable, I made N number of call, Owner was not contactable hence they told leave this matter and you can find own ways and will refund your money back as Car was never used by you. Then story start, N number of call, follow ups e mail, nothing happening.. I told you have all call recoding, just listen it and help but sorry to say that, till now no intend to return money. it's terrible experience so requesting for help.