Zoomcar — Did not get the car but was charged full amount

Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

I booked a Toyota Glanza car on Feb 6, 2022 through zoomcar app ( Booking Id- JPS69TNGH) and opted for home delivery. I paid the full amount during the booking including the delivery service charge. But the car was not delivered to me at home and despite calling customer care number for 2 hours, no one answered. I have mailed the customer support thrice and no one has responded yet. I want the money I paid back (₹1, 329). After 2 days today they have sent me just ₹84 and charged the rest amount as cancelation charges. I never canceled the trip.