[Resolved] Zoomcar — Did not receive the security deposit refund yet.

Muhammad Tabish

Website:

www.zoomcar.com

I rented a car using Zoomcar on 15th July 2020, and a security deposit was taken at the time of booking. It has been more than 17 days till now and I still haven't received the refund of the deposit. I am owed about 2100 rupees. The car was also delivered late by an hour that day, and that unused hour is not even added in the refund. Zoomcar's customer care contact number is also not working now, and multiple emails sent to them have been in vain. The least they can do is acknowledge that message and address the problem. This is very wrong on their part. I hope they respond at least now.

Booking ID: JPS6NSLZU

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Tabish,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refund. We are working on processing your refund including the unused hours, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds. You shall be informed as soon as the refund is processed.

Regards,
Imran
Zoomcar