Zoomcar — DL and UID not verified, ride pick up time past

DL and UID has not been verified by ZOOMCAR . It's past my ride pick up time and have no communication with Zoomcar . I am standing here near the ride and not been able to pick up . I want a full refund as they have failed to provide the service against pre- payment . Verification was ZOOMCAR 's part and has no involvement of customer. I want the full amount refunded or else this is going forward as Mental Harrasment case .
Booking id - JPSNIKYZ4