Zoomcar — DL is not verifying

It was worst experienced with Zoomcar. Profile verification not done even uploaded clear and readable images of driving license and the cancelled the booking. Customer care not provide satisfaction answer and taking long time. The reply I get from zoomcar is that, that the services are not available in your location i.e. Pune. So can u please clarify me is that service is available in pune or not because I can see in app that the service is available and ur saying like it is not available.