Zoomcar — Email id

ticket id - 1592386 and ticket subject - Booking ID: JPSNCOJXG

Reply received

Hi KRUPA,

Please find this email with reference to your ticket id - 1592386 and ticket subject - JPSNCOJXG

As vehicle has host maintenance work, please contact to +[protected] Ahmedabad Charmi Motors), as vehicle not starting and this work comes under host maintenance & all charges to be bared by host please contact to given number

My Question to same

again If your team has gone through the situation the renter had taken vehicle drove more than 300 - 400 km after which due to no fuel and trying to start the vehicle again & again there was same issue even he had called local mechanic & given torc to vehicle and due to over load the fuel pump has been damaged.

I understand that Fuel pump is a mechanical part which has failed, due to renter negligence due to no fuel & petrol pump was damaged, this work needs to be done by the host, Now when looking towards the scenario when the same has been damaged by renter why should I bear the cost of the same as it has failed due to renter negligence ?

Thanks other windshield and cleaning work will be refunded, get me approval and directly paid to zoom car service station directly

The vehicle was not been delivered to my place even after the trip ended. It was towed by ZOOM team where in the front door glass was broken by the towing team as they were not able to unlock the vehicle through the system without intimating me, for which multiple times I had raised complaints for which ZOOM Team had not at all taken care.

To add all the above said activities were carried on without my concern which was a big issue on renter & ZOOM Team.

Hope for positive revert ASAP, So again I would like the Zoom team / renter to pay the charges rather than later reimbursing me.

Regards
Krupa