Zoomcar — Excessive Delay in Car Repair and Mental Harassment

Address:	Bangalore, Delhi.
Website:	www.zoomcar.in

My car got damaged after serving a booking on 18th April 2022. Car was looking damaged from downside the engine and battery was completely drained out after serving the booking. Hence i had to push the car insidemy parking and keep there.. I raised a ticket on 19th April ( Ticket no 806120) regarding car repair, got a call back and I requested to repair car once I come back from hometown..
I came back on 30 April and called customer care and requested to get car repaired.. they asked to raise ticket once again. I raised it on 1st May 2022, but since then no one considered my request despite of repeated calls. I called almost 100 times, raised lot of tickets every time as advised by customer care..

Lastly, my car was inspected on 19th June 2022.. Almost 50 days after raising the ticket..
They took my car and said nothing happened, battery issue is there.. they took 50 days time to inspect my car and now saying only battery issue.. took money from me to replace the battery.. they dropped the car in my parking..

A day after I got a call from an executive Mr Neeraj Kumar TI, Rajouri Garden, that my car is having serious maintenance issues like alternater damage and some other things and said it will cost more than 10, 000 but the person calling didn't know the car was returned to me 1 day before.. I said him why didn't u repair it when it was with you and said only battery issue is there.. then that person said, leave it sir, use the car as it is..

Next day I went to start the car but it was not starting and new battery is also drainedcompletely.. again I called customer care, they said raise the ticket and I raised ticket as Not satisfied with the repair quality..

Since then, am waiting for my car to get repaired..

Long long wait.. since 1st May 2022 till today 28th July 2022... its 90 days today my car is not in working condition.. its all because o[censored]nnecessary delay and purposefully done by zoomcar executive..

I strongly demand a compensation for these 90 days.. I want my car repaired back in good condition.. I also said, if any maintenance issue is there, am going to pay as per the policies.. but I want my car fully repaired..

And I demand hrly basis remuneration for last 90 days, as I was unable to use my car for personal use and also for rental purpose just because o[censored]nnecessary delay from zoomcar team..