Zoomcar — Extra Charged for Km

Respected sir madam

I have booked a zoomcar on 11th December for 70 KM... With booking ID JPS6950JO wagon R

I refueld it with petrol for 990 rupees only... Image attached

I had just driven it for 28 km only for my personal work

I returned the vehicle with almost full of the petrol showing proper petrol indicator double the value of which I had collected.

I had taken the photographs of car before the start of the drive along with the kilometre photographs and I repeated the same when I dropped my vehicle.

I don't know what has been the quality of service I was not able to upload the photo during my start of the journey as my car was almost 12 km away from the starting point and same was when I was to drop it so the app was not allowing me to enter any of the details as I was not at park thr car where software actually told me to.so I was a constant connect with your staff on the phone and they had actually opened and lock the car for me in fact in this miss management I had lost almost 2 hours of my driving which I want zoomcar to compensate me and hence forth zoomcar do make a arrangement that the car is exactly at the place where the app says is to be and in this way we both don't lose our travelling time as well as kilometres.
Now instead of compensating me zoomcar is asking me for another thousand rupees I don't know what is there on your mind and how can your company behave in such a mature way I was in an assumption that in almost three to four years of your illusion zoomcar would had developed a lot but to my surprise you have really fallen below your standards... I really doubt that are you serious in staying in this business which I'd really don't think you can by providing such third grade services.
Any which way I am providing you my pickup petrol level and kilometre and my drop petrol level and kilometre.

I want...
1) refund of my petrol as per my usage
2) waiver of the wrong bill put up by you.
3) 80% compensation of my charges as I had to travel almost 16 plus extra kms and investing my almost 1 hour for travelling for pickup and drop of your car at place which was not designated in the app.

Best Regards

Anil Bhanushali
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