| Address: | F-256, Gali num between 20 and 21 Mittal colony |
Dear zoom car.
Yesterday I booked your vehicle in a very urgency as my wife was pregnant and we were going to hospital for scissor operation. But after booking I spent my 30 min nearby the car to search because car was covered and no one was available nearby. On sudden once I found the car but then no any handover person was available and them I was getting call from customer care to update my profile. Once the profile documents has been updated and a tab button (unlock the car and start trip) by mistake that key pressed. And then I tried to contact with your customer care but no body took bothered to pick the call. Hence at last due to emergency I went back and waited to raise complaint afterward. So yesterday I raised mail and also called to csr and passed the issue to them.
Now today I am getting a text where zoom car is returning only 109 rupees as a refund.
It means openly you guys are cheating to customers.
Let me tell why I suppose to pay you single rupees.
I have not even touched the vehicle then you are deducted this amount. Do you ever tried to track any data.
Have you used your nevigation.
Have you tried to listen any query from my number. From yesterday to till now.
Have you tried to check mail for the raised complaint.
Have you bothered to call me back for understanding the issue which you haven't understood via mail Or call.
Now if you are not going to take prompt action against this complaint then provide me your superior mail id or contact number. Otherwise I suppose to take legal action against you.
I am having all the data with me booking the car to till my wives operations where you can see the urgency.
But I hope I will get help in this matter by today.
My Details are :
[protected]
[protected]@gmail.com Was this information helpful? | 
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