Zoomcar — Failure to provide service and no refund

Booked car with option of home delivery. At last moment gets call from agent that driver not there to deliver car at your location. So I said ok cancel it I will search another options of travel. Tried contacting zoom car customer care centre but nobody responses the call continues on auto mode stating that be online. Why customer should reach out to zoom car where it’s their fault not delivering car. Finally at night after holding call for 15 mins one representative attended call and asked me to share screenshot that I called customer care. Zoom car is that here to fool everyone?? Luckily u had all proof but it’s their responsibility for to reach out to customer for failure of their services. Why customer waste their time in this pathetic company and it’s services. I want my full refund as per their zoom promise policy or be ready for consumer court.