[Resolved]  Zoomcar — false charges as damage

Address:	Bengaluru, New Delhi, Delhi, 110046
Website:	Zoomcar.in

At the time of taking the vehicle it was told to me by the fleet person to make a video of the car for my future reference and i did that. At the time of trip completion i. E. 6:30 pm, the fleet person present was different from the person in the morning and he did a thorough check of the vehicle along with the steering, brakes, horn, indicators lights as well as opened the boot and checked the spare tyre. He told me the trip is okay there is no damage and took my phone from me and completed the end checklist parameters like odometer reading, fuel meter and cleared that there are no changes in car condition. He then proceeded to summary and i got a message saying that the trip has been completed. At that time the fleet person along with another person sat in this car and drove away. After 3 hrs at around 9:15 pm, i checked the zoomcar app for fuel reimbursement and found out that you have applied 4000 rupees as damage charges.

I called your representative at that moment via zoomcar helpline number and they told me that i have somehow damaged the spare tyre without taking it out of the car and placed it there. And they suddenly realized that after an hour.

How can i be responsible for this damage as the fleet person has checked the car thoroughly and didn't mention any kind of damages there only i would have taken a look and then you might be right. Even in your policies it is clearly mentioned that the member is responsible for the car till the car is parked back at the designated place locked and the key is handover to the fleet person which i did. Upon asking this you have only one thing to say that i should have had made a video at the time of delivery of the car also of each and every spare part of the vehicle of which i wasn't even told to do so. If you had told me to take the video at the time of trip completion as well as you did at the pick-up time i would have surely done that.

In your policy also it is mentioned that i have to make a visual inspection and walk around of the car before taking the delivery and tell zoomcar about it. But there is no mention that i have to do it after the trip completion also. Also the the fleet person who you have given responsibility to check for the damages didn't mention anything at the time. What if he had done the damage and is trying to blame it on me. Even the pic of the tyre that you sent me is not proof that it is of the same spare tyre that was present in that car at the time, if your fleet person had showed me at that time that this is the same tyre. Now after 3 hours how can i believe that it is the same tyre that was present in the car.

And now you are trying to mentally harass me by threatening of legal action for something that i clearly haven't done. I have raised a complaint in national consumer helpline against you! (Docket no.1683382).

The charges you have put is completely preposterous and unfair for a spare tyre of a car which is already very damaged and drove for around 122000 kms and i kindly ask you to look into the matter and solve this. I have attached the pic of the tyre you sent me as well as the member policy screenshots and the link to the video that i made at the start of booking.

Even in their damage charges page there is no mention to the damage occured tot he spare tyre. Only front and rear tyres are mentioned.