Zoomcar — Fastag Refund

When a booked a self drive car Booking ID - JPSN78C94
The fastag on the car was not working, I had to pay almost 1000rs as fine on my toll charges. I was promised that I would get a refund from zoom car upon submitting the receipts.

It's been almost a month, I tried reaching out to them lot of times, there is no response from them.

Called them dozens of times, they don't let my call through.

I just need my refund for fastag fines on top priority.