[Resolved] Zoomcar — faulty car + left in the middle of a highway + incorrectly charged for damage

Afreen Shakir

from Shoranur, Kerala

Website:

www.zoomcar.in

Zoomcar fraud.

Booking id - jps6fpnp3
Registered mobile number - [protected]

I picked up the car at around 10 am. Just 10 km into the journey, there were noises from the engine so i stopped the car and called zoom car. I told them this and they told me to find a roadside mechanic and get the car checked. The mechanic inspected the car and said it wasn't serviced and there was no engine oil in the car.
I again called zoomcar and they told me to put engine oil and take the bill for the reimbursement. After doing so, i started off and again within the next 10 km the engine started making noises. I again called zoom car and they demanded i get the vehicle towed. I agreed and asked for a ride to my destination (Anything cab, auto anything would do) but they only cared about the car and left me stranded. They promised me a reimbursement and apologised for the inconvenience caused because of their inefficiency. They could not arrange a vehicle as there was no replacement car available. I waited there for 4 hours till the towing vehicle was arranged. Zoom car showed that it doesn't care about their customers they just care about there cars.

I didn't even get out of there and the next thing i know i have an outdatedamount of 10k for my booking of that car. Earlier i was ensured that i will get the reimbursement for the inconvenience caused due the negligence of zoom car in providing a vehicle which is good as per running condition. And now i have to pay 10k?
1.) i was provided a faulty vehicle by zoom car with no engine oil.
2.) i was made to spend my own money (700/-) for the top up of the car's engine oil as instructed by their customer care.
3,) i waited 4 hours in heat and in the middle of nowhere.
4.) i was promised a reimbursement for the inconvenience caused but instead they put 10k as an outstanding amount in my booking
5.) the zoom car personal was very rude, did not want to help me out of that situation and just wanted the car.

They've promised to call back and they haven't done so. It's been over a month and now they're harassing me to pay the 10k. They've even closed the case without informing me and are threatening me to pay up

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Apr 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Zoomcar Customer Care's response Hello Afreen,

Greetings!

We do understand your concern here.

Upon checking, we see that our team has been reached out to you and addressed the complaint raised.
The charge levied on the booking is valid.

Unfortunately, we will not be able to do much in this case. Hoping for your understanding in this regard.

Regards,
Ramya. S

Mar 01, 2019

Updated by Afreen Shakir How is it valid when your executive instructed the customer to drive the vehicle further? Your executive to gave very explicit instructions to put in engine oil and continue with the trip. That clearly puts the blame on your executive and not the customer.

Verified Support

Mar 01, 2019

Zoomcar Customer Care's response Hello Afreen,

We understand your concern here, however, the charges are levied after the internal assessment of the vehicle. As the charges are appropriately levied, we will not be able to reverse/alter the same.

Regards,
Appachu
Zoomcar