Zoomcar — Fraud by Zoom Car

Recently I booked a self driven car from Zoom Car. I made the payment of Rs 5499 in advance. I had booked Toyota Glanza (DL10CN8304) Booking Id is JPSNCIL9N. My pickup time was 8:00 PM. I had reached there on time I completed the process o[censored]ploading photos and when I was trying to unlock car using my phone (Car unlock using Zoom app to make pickup easier) it wasn't unlocking. I had tried multiple times but still it was not opening. I had tried calling customer service multiple times but no one responded to my call. As the car was parked in Metro Parking at Kirti Nagar Metro station so I contacted the parking employees they told me that multiple people had tried to unlock this car but none of them was successful. It is a type of scam going on by zoom car where they give such cars which don't unlock and they still charge there customers full amount. So I came back home and wrote an email asking for refund. But as usual I haven't got any reply from there side. A strict action should be taken against Zoom car as they have mentally harassed me. I had some urgent work but due to there negligence I wasn't unable to reach there. I am attaching some proofs about how many I tried contacting them