Zoomcar — Fraud company- Rental car was taken away by bank officials on middle of highway

Address:

607, DDA Tower-2, Janakpuri District Center, New Delhi-110058

First of all, how can Zoomcar India rent an unverified car to me which was privately owned instead of a commercial number plate? Authorities should start a crackdown on Zoomcar as they are illegally renting private vehicles to another person. Law clearly says that a commercial number plate is mandatory to use a car for this.

Date:[protected]Friday):
To begin with a horrible experience, first, they canceled my booking since the car could not arrive (order ID- JPS692Y8H). Since I already had a planned trip, I booked again in hurry and got a TIAGO car with registration number DL1CV4952 and order ID JPS692VY5. Forget about sanitization, this car was not even cleaned properly with cloth. It was covered by heavy dust and its interiors were filled with dirt. Was already getting late by two hours, hence taken that and did a basic cleaning myself. Fuel reading showed that the car had very little fuel left, hence I did a full tank refill as the journey was long. After reaching the highway, I was chased and stopped after Murthal near a toll plaza by loan recovery agents who work for a bank. They explained that EMIs were not paid for 10-12 months hence they'll take the vehicle. We were stranded on a highway with my wife and a small kid. Their call center support is absolutely pathetic. After waiting for 15-20 minutes each time to connect, they just said they can't do much and arrange a callback. Call back never happened. After wasting more than two hours, we were left with no option but to arrange a taxi from nearby town thanks to Google. After more than three hours we could leave from there and had to pay the taxi guy triple the cost of self-driving car. Zoomcar later refunded the amount of the trip but they never paid my fuel cost and tolls cost which is exactly 3836. I have sent all the bills to [protected]@zoomcar.com but these frauds never responded. I demand 20, 000 from Zoomcar for the mental harassment and physical torture they incurred upon me during that trip.