[Resolved] Zoomcar — fraud km readings

Azeem26750

from Bengaluru, Karnataka

Address:

Hyderabad, Andhra Pradesh

I've been charged totally fraudly firstly my car broke down and i had a flight to take which costed me alot and the customer care didn't even pickup my calls on time and the roadside assistance took 3 hours to arrive which i was promised of 30 mins of arrival there was no sincere apologies from there side and i've been charged excess km without any reason here's my booking reference number - jps6nztxz
The car was really miserable to drive and i lost 16000 rupees in order to wait for road side assistance then i'm asked to pay 1, 086 rupees for excess km which is invalid because the car got broke down and because of that the km might've exceeded i need a proper action against this.
I don't know how many people get charged falsely because of this.
Yours sincerely a totally unsatisfied customer.

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Apr 9, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

Zoomcar Customer Care's response Hello Azeem,

Greetings!

We understand your concern here. Upon checking, we see that one of our representatives reached out to you and addressed the above escalation raised. As discussed, we are sorry we will not be able to process any refund as the issue was reported post the trip time. Also, we see that you have driven extra kilometres, therefore, we have levied the charge. Hoping for your understanding in this regard.

Regards,
Ramya. S