Zoomcar — Fraudulent activities of the company

Address:

Zoomcar india

29/04/2023 i booked a car through zoomcar . When I go to pick up the the host says that he doesn't listed his car on zoomcar so that he can't give the car . At that time I contacted the customer care and they gave me an alternate car after 1 hour . Then I tried to extend the car from 29th night itself . But itseems that error in app not able to extend the car. Then 30 th morning I called them several times and can't able connect them . 1 time I got the call connected and I tell the customer care executive about the problem . At the time she tells that no problem you can take the screenshot of what sees in app when trying to extend and when our customer support calls you you can show them the screenshot and sort the issue. At that time also I know last time they will lead us to difficulties so I am keep trying to extend the booking. 01 / 05/23 1.00 am the time I am in the way to return the car they off the car engine and keep me on road 4..00 am I tried to contact them several times I got connected the call first after the engine gets off they executive told me that he's sort the issue you can now extend and pay through app . But at that time also it seems seems same unable to extend. After that I report him this he told their team will contact me in few minutes after the 1 hour waiting i didn't get any calls from them . Then I again contacted them and tells about the problem he put me on hold for 15 minutes and tells that he fix the problem and tell me to uninstall the app and reinstall the app after that when I logged into my account I was able to sort the problem. After the call gets ended i do the same procedure what he tells to me . But the didn't provide the otp for login . Because I can't able to login to my account In zoomcar. After the 2 hour try I got login to my account and then also it looks same error. Then I again call them and they tells they informed their support team and they will contact me now after the ending of that call . Till now I didn't got any call from them . They doing this to put high penalties in my name for looting money .then I left there by left car in the location where they off the car engine.i put the key on cars dashboard but I can't able to lock the car . But I tried so many times to sort the issue they are doing pure negligence. I will attach proofs for this issue and my account details to prove my side below