[Resolved] Zoomcar — fraudulent damage charges

fedupofscammers

from Bengaluru, Karnataka

Address:	Udupi, Karnataka
Website:	www.zoomcar.com

Zoomcar has levied damage charges to the tune of rs. 10, 000 on my booking when they had given me the car in that condition.

I had mentioned major damage in the delivery report and took photos which show this damage was already there. Despite sharing this with them, they continue to say that the charges are genuine because according to them, all zoomcars undergo thorough checks.

Instead of compensating me for a car in which the ac did not work, they are blaming me for this and are trying to extort money for the same. They are unable to prove that the damage was done by me although i have proof, through time stamped images, that the damage was already present when i took the car.

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Nov 14, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Oct 04, 2018

Updated by fedupofscammers My booking ID is JPS64A897

Verified Support

Oct 10, 2018

Zoomcar Customer Care's response Hello Yatiraj

Greetings!

We did have a check on the damage charges and have validated the same. We find that the damage charges are valid. We are sorry Yatiraj, we will be unable to reverse the damage charges levied on the booking. Hoping for your kind understanding in this regard.

Regard
Wasim
Zoomcar