[Resolved]  Zoomcar — fraudulent damage charges of rs 5000

Address:	Thiruvananthapuram, Kerala
Website:	www.zoomcar.com

Booking id jps6tdpb5 at trivandrum 17 sept - 19 sept

They have charged me a fraudulent damage fee of rs 5000 without showing any proof that the damage occurred during my trip.

The attendant checked us out during drop off and certified that there was no damage to the car. He assured us that we would get the complete security deposit back. Due to this, we did not take any photos as the attendant had checked us out on the app and showed us the refund status of rs 5000 on the app.

As soon as we left, the slimy attendant added a damage fee within 10min.
When we asked for the damage photo, they emailed a photo of a car (Which does not even look like the car we rented) and refuse to give us a timestamped photo of the same.

Even during pickup, the attendant refused to click photos of the car and said that they were all in the records. It was raining very heavily and the entire parking lot was completely flooded. It was impossible to get out and click photos. So much for being considerate to the attendant.

After we left the lot, we took a video of the car which has even been shared to them.

This is a huge scam. They are refusing to share timestamped photos of both before car pickup and after car dropoff and are claiming that it is against the zoomcar policies?!

They first said that they do not have photos from before the pickup and now they are saying that they have it but will not share it.

How does one investigate a damage without any photos from before and after?

I demand a complete reversal of my security deposit of rs 5000 as there is absolutely no basis for the charge.

There was absolutely no incident or accident that occurred during the trip.

The customer service has been a complete nightmare and i hope this forum will help me get this incident resolved.

Added photos that they shared and what i have. The color of the car is also different! This is a complete fraud!