[Resolved] Zoomcar — fuel reimbursement
Pune, Maharashtra, India
MaMayur Kenkre on Jun 15, 2019
I had rented a car from zoomcar on a no-fuel plan basis. They gave me a car with just 15% fuel. As our journey of coverage wasn't fixed we filled up fuel of 1000₹ (of which i have the receipt) to be on safe side. While returning the car the fuel was a lot left than the initial amount. Upon asking for reimbursement of the same fuel which i filled extra to be on a safe side, they refused to give any kind of reimbursement for the same. They said i should have calculated the fuel consumption of the car, of which i had no idea about, before starting the ride.
Complaint marked as Resolved Jul 27, 2019
[Jun 15, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jun 16, 2019
We understand your concern here. Please note if you make a booking under no module and share the receipts, we regret we will not be able to process the refund.
Verified SupportZoom Car Customer Care's response, Jun 19, 2019
Please note, share the booking ID for us to revert with the required details.
Verified SupportZoom Car Customer Care's response, Jun 21, 2019
We did go through the booking and see that the booking was made under no fuel package, we will not be able to process the refund for the excess fuel.
Verified SupportZoom Car Customer Care's response, Jun 26, 2019
We understand your concern here, however, there will be no refund processed towards the excess fuel filled as per the policy, as you have opted for " No Fuel" package.
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