[Resolved] Zoomcar — fuel reimbursement | |||||
I had rented a car from zoomcar on a no-fuel plan basis. They gave me a car with just 15% fuel. As our journey of coverage wasn't fixed we filled up fuel of 1000₹ (of which i have the receipt) to be on safe side. While returning the car the fuel was a lot left than the initial amount. Upon asking for reimbursement of the same fuel which i filled extra to be on a safe side, they refused to give any kind of reimbursement for the same. They said i should have calculated the fuel consumption of the car, of which i had no idea about, before starting the ride. Was this information helpful? | |||||
Jul 27, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 16, 2019 Zoomcar Customer Care's response Hello Mayur, Greetings! We understand your concern here. Please note if you make a booking under no module and share the receipts, we regret we will not be able to process the refund. Regards, Ramya. S Verified Support Jun 19, 2019 Zoomcar Customer Care's response Hello Mayur, Please note, share the booking ID for us to revert with the required details. Regards, Appachu Zoomcar Verified Support Jun 21, 2019 Zoomcar Customer Care's response Hello Mayur, We did go through the booking and see that the booking was made under no fuel package, we will not be able to process the refund for the excess fuel. Regards, Ramya. Verified Support Jun 26, 2019 Zoomcar Customer Care's response Hello Mayur, We understand your concern here, however, there will be no refund processed towards the excess fuel filled as per the policy, as you have opted for " No Fuel" package. Regards, Appachu Zoomcar | |||||
 3 Comments | |||||
Comments
As mentioned above i have booked the car and returned after journy over, but the refundable deposit and fuel amouny are still not refunded to the account.
Zoomcar Customer Care's response, Jun 20, 2019
Verified Support
Hello Avinash,
Greetings!
We are sorry as you have not received the refund. Please share the booking ID for us to have a check.
Regards,
Ramya. S
Greetings!
We are sorry as you have not received the refund. Please share the booking ID for us to have a check.
Regards,
Ramya. S
Same thing happened with me too. Even if i have booked the cab under no fuel, atleast extra fuel should be refunded as we did not use it. It is a common sense that people go to remote places too where we cannot find a petrol pump so obviously people will fill some extra fuel to avoid any issues. I think this is the reason zoomcar is gaining more profit by " claiming customer's own money on the name of some baseless policies". This is really ridiculous.
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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ID - JPS6BOXCC
booking date - 14 Apr, 2019
It was cancelled and they have to refund 4099 rupees. after 15 days .
Now 2 months have passed no refund is there.
Greetings!
We are sorry to know that you haven't received your refund yet.
Please share your bank statement by emailing us through our contact us page. Our team shall check and revert to the email with the necessary details.
Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus
Regards,
Sowmya