Zoomcar — Harassment and unfair practice

My booking was from 30th September to 3rd October 2022. Booking ID: JPSN72TT5.
My car broke down in the middle of the trip, (2nd October) The company told they will tow the car away. First of all it is so difficult to contact the company. At least 10 email ids have gone unanswered and they hardly pick up calls.
It has been 10 days and no communication from them.
I had to incur additional costs due to last minute car bookings and more. They have not refunded a single rupee. On top of that they threaten me of any extra charges for the car.
The worst company I have every seen.