Zoomcar — Harassment by not paying payments even after charged from customers and keeping the car damaged

Hi All,

This is to enlighten you about the discrepancies and irregularities in your system of finance that you guys have charged money from clients and are not paying the host. I being a host is suffering since past 20+ days but no one has bothered enough to resolve my issues so I am writing this mail directly to you guys so that matter can be highlighted and acted upon fast. Amount pending to be paid to me are as follows:

1. Revenue Share for booking ID- JPSN7AJUX (Aug 5 11:30AM - Aug 6 8:00 PM)
Guest Paid = Rs.4407 so my Revenue Share = Rs.(4407*0.60) = Rs. 2644.20
2. Fuel Payments for booking ID- JPSN7ADUK ( 100% - 75%) = Rs. 928
3. FastTag Charged for booking ID- JPSN7ADUK ( Rs.1770)
4. Car Cleaning charges for booking ID- Rs. 500
5. Car Cleaning charges for booking ID-Rs. 500
6. Joining bonus 2nd installment - Rs.2500
7. Joining bonus 3rd installment - Rs. 2500
So Total Outstanding at your end that needs to be paid immediately is Rs. 11342.20

I had raised multiple tickets for these issues, got acknowledgements that the amount will be paid in upcoming invoice but its been three consecutive weeks that this issue is not getting resolved. So Kindly acknowledge and pay the amount on immediate basis as long left payables need not to follow weekly cycle. Please its a kind request to help in resolving this issue on high priority. I have all the proofs of commitments of payments but nothing is being paid. I will be very thankful to you all.

Even after repeated reminders and tickets generations nobody has taken care to resolve this issue even after 30+ days and car is also damaged for which Zoomcar is liable so right now release the pending payments then get the car repair to its original state and consider this as final notice before I move to consumer court as this has been asked by consumer helpline to do as the final formality.

And since you guys have not paid payment for bookings then now you will be missing out on 7.5 % incentive for 100% fuel aswell which amounts to 1229.5 rupees. So total pending payments comes out to be 11342.2+1229.5=12571.6 which i need to be credited immediately in my account no. [protected] ifsc- IDIB000G026 INDIAN BANK MAIN GURGAON BRANCH

Thanking you,
With regards
Arpit Goel
[protected]/[protected]