Zoomcar — Host service termination requested but, they are not responding at all, keep on raising ticket again and again

Raised request to remove zoomcar device from my car, but they are not responding at all, always they say that will receive a call but there is no call yet since 10 days.
Ticket details -
Hi SUDHAKAR LAXMAN DESAI,
We have raised the ticket 1269908: Other Policies with the Host Support Team. One of our agents will look into this within next 48hrs and help you with your concerns.
If you want to add more details or follow up on the raised concern, please use the Help & Support chatbot.
- Team Zoomcar Host