Zoomcar — I'm complaining about a money reduction from my account without me taking the rent car.

I've booked a car in zoom cars on saturday[protected], so which i travelled from my place to get the car in the specified location given by the ZOOMCAR app. But after reaching there i came to know that the host and car cannot be fetched. Immedietly i contacted the customer care but their response was totally harsh and dissappointed. I was waiting there for about 2 hours in the Hot sun waiiting for the car. But after i reached home the host called me and said that he took his car from zoomcar app before 2 months but he is still getting booking on the car. Since the app demanded cash even before i took the trip i payed them Rs.2338. This amount should be refunded back to with along with some penalty as they cheated on me. The booking details along with the chat with the host is attched below. Kindly make the refund as soon as possible