Zoomcar — I'm complaining about booking of a car.

Address:

Vadodara

Booking ID : JPSNCCB1E
Car Details : Maruti Dzire MT petrol GJLB8543

I made a booking of a car Maruti Dzire MT petrol GJLB8543 for a round trip from 04-Dec-2022 1AM to 04-Dec-2022 11:30 PM.
As per guidelines provided by zoomcar app i reached at the location 30 minutes earlier but the car was not there. I searched all the nearest area where location of car was showing but the car was not parked there, and i continuously called customer care but they also did not received my call and from 1AM it shows that trip is already started.
HOW AM I SUPPOSE TO GET THE CAR.
IT'S ALREADY SHOWING THAT THE TRIP WAS STARTED EVEN I DIDN'T FOUND THE CAR.
Also there is no contact number of the host of that car.
Host name is Hardik Bhatt.

Please do needful and refund my money as soon as possible.