Zoomcar — Inconvenience Fees of 28000+

After having completed my zoomcar trip off ID JPSNCIW34 and having paid all the necessary amount for the same, I recieved notification for an outstanding due amount on the same booking a ouple days later. The Outstanding amount was labelled "Inconvinence Fees" with value of 28782 INR and no other details have been provided after that. That is a huge amount to take as inconvinience fee without any explaination or fee breakup. Please Explain the same to me