Zoomcar India — Booked car not found at location need full refund

I booked a 7 seater from Zoomcar mobile app for 2 days starting early morning of 5th March 2022 paying approximately Rs. 10, 000 in advance. I received the vehicle details with location update and when reached at the location on the booking date and time, there was no such vehicle. After wasting approximately an hour in looking for car and connecting Zoomcar customer care repetitively. we were unable to reach customer care, nobody was picking up at the customer care number. They are not replying to the customer care emails too. I complained over twitter and Zoomcar India replied that they are looking into the issue. after few days they returned around Rs. 1100 and when I asked for the remaining amount they are still replying that they are looking in to it. even after 2 months they are still replying that they are looking into it. I need the entire money refunded against the booking ID JPS69XSDI