Zoomcar India Private Limited — Repair Reimbursement & Downtime Compensation Denied Despite Written Instruction

Address: 308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, Bangalore 560038
Website: www.zoomcar.com

I am a Zoomcar Host (Case #2694012, Vehicle WB10D3371). On Zoomcar's written instruction (17 April 2026), I paid ?27, 000 upfront for vehicle repairs caused by guest damage across bookings JPSNK9L6E, JPSNKS8BP, JPSNK4EIM, JPSNK49DU — proven by Zoomcar's own app and 360 image reports. The garage invoice (VC-I03701) is issued in ZOOMCAR INDIA PRIVATE LIMITED's name with their GSTIN. 48 days later Zoomcar approved only ?3, 588 citing pre-existing damage — directly disproved by their own system. Downtime compensation of ?7, 200 (6-30 April, old policy) also denied despite Zoomcar admitting on Facebook that policy changed after 1 May — meaning old policy applies to my case. National Consumer Helpline complaint filed (Docket #9325270). Seeking ?34, 200 total.
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    308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, Bangalore 560038
    India
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