Zoomcar India Pvt. Ltd. — JPS6VCARL - No Refund

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com/bangalore

Booking Id: JPS6VCARL. I completed the Zoomcar booking on 2nd Sept 2015. I have paid a Rs. 5000/- Refundable Security deposit while booking by Citrus Cash. The refund should have been completed and reflected in my Citrus cash by 5th Sept 2015 latest. At first the refund status was shown to be completed by NEFT but I had paid the amount by Citrus Cash (wallet). I sent a mail to Zoomcar customer support but no reply at all for 6 days! After 6 days I got a mail from a Sharan (from zoomcar) saying that the due to some error the refund was bounced back. I was asked to share my bank account details to initiate an NEFT. This meant delay of two more working days. The amount should have been refunded to my Citrus Cash by Sept 5 but here I was informed about the non refund issue on Sept 8th! No refund after two working days so I mailed again on Sept 11th and I got a response that the NEFT was bounced back on Sept 10th! Zoomcar didn't even have the courtesy to inform me about this. Zoomcar requested me to wait for another two days as they were going to initiate another NEFT on 11th. I waited for the refund but on Sept 16th, I got reply that the refund is again bounced back and was asked to share an alternate bank detail which I do not want to. I asked to make the refund to Citrus Cash which is how the refund actually should be! No refund and no mail from zoomcar after that. I had even given them an option of giving me next trip without making payment of security deposit as they already have it! Even this option was turned down! No Refund from Zoomcar even after 20 days of completion of booking. I had a domino effect on my financial life due to this Rs.5000/- refund delay as I was expecting it within 3 working days and hence was paid through Citrus Cash! Zoomcar has a refund process issue and all the inconvenience is caused to me! Let me know if I can get some help here!