[Resolved] Zoomcar India Pvt Ltd — Over speeding fee

Kushagra Wadhwa

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560034
Website:	Www.zoomcar.com

I was driving the car on the highway and suddenly the car in d front halted. I had cars on the right as well as behind. I had to exceed my speed over the stated speed limit to overtake the right car as otherwise i would have crashed or the rear car would have bumped on me. Based on my driving experience and instincts this was ehat i could do at the time. I explained them that it had to be done but they are fining me Rs. 2500 for it. I understand that I exceeded the speed limit and would pay the challan for it but asking for such a high price even though i saved thier car and the passengers inside is not acceptable. Then they are like we understand this but our policies are handled by computer and we can't change this. I was successful in averting a disaster and this is what i am being paid for it. Please look into this.

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Nov 24, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2016

Zoomcar Customer Care's response Hello,

Please accept our sincere apologies for the inconvenience caused. We did review your complaint and did a thorough investigation regarding the issue raised.

We have a very strict policy towards speed limit, we understand that you were unaware of the charges. We do send prior notifications to the customers in the confirmation email regarding the speed limit so that customer adhere to the same. We are sorry we will not be able to reverse the charges.

We assume that our customers have read our policies before availing our service. We have clearly mentioned on our website that over speeding will be penalized.

Appreciate your patience in this regard.

Regards,
Zoomcar