Zoomcar India Pvt Ltd — Service complaint

Address:

New Delhi, Delhi

Hi there, My booking id is JPS6V7AZ4. Pick up time was 7.00am on Saturday. I went there around 6.30am. You guys told me that car is very dirty & we can't send it for washing. I told you to clean it manually. After 7.45 I noticed that car tyre have three deep cuts, which you guys didn't notice (after all its customer's work to check the car). Then you asked me to contact to call center guys. Very good communication from them, they don't understand Hindi as well as English also as they belongs to Bangalore. Next time I'll learn to speak Kannada before using your services. No coordination b/w call center & ground staff. Actually Ground staff is also suffering from this problem (as they told me). What kind of system or net conductivity you're using. Which is down from last two days. After this you guys send a car for me from another location at 8.45am. Again you guys didn't check it. I checked it & found the spare tyre was all damaged. Again call center story (very much disappointed). Then you exchanged the spare tyre from the previous car. I took the delivery at 9.15am, I drove it near about 100 mts & found wheel arm is cracked & you guys giving your vehicles to your customers in this condition (very good). Then again the same story story began (call center-me-ground staff). I kept patience & was watching your drama. It was a bit funny also. Then at last you told me to go to another pick up location to pick the car. I gone to bhikaji kama place from Saket. Then this time it was a third car in front of me & time was 10.15am. Finally I was talking with one of your call center exec & he promised me that he will raise a complaint against it & will send the complaint no via mail & msg, also promised me to arrange a call back from your manager. No complaint raised & I didn't received any call from anyone. When I was driving I called you, but no response from you. After all we are not your valued customer. Today at 7.00am when I came back to drop the car at bhikaji location. There was no ground staff. I kept calling you.. call center no was down. I waited for 45 mins on phone, no one received my call. Its tolled number, & what you're doing, see... then I contacted to Aayesha. She supported me & send your ground buddy.. the guy was full on drowsy. He told me that you didn't pick the car from this location, again a very good coordination. The attitude of that guy was very good as he's doing some favour on me. He told me to fill up the return check list. I was unable to do it as your app was down. I asked him for second way. He told me to contact to call center. I told him that they aren't receiving the calls. He kept saying to contact to call center (lol). Finally called to Aayesha, she told me to leave as she is gonna take care of my problem & promised me to call back around 1 o'clock. Sorry this time again I didn't receive any call (disappointed). Now what you gonna do, kindly tell me. Can I expect a call from some senior person?