[Resolved]  Zoomcar India Pvt Ltd — zoomcar - late fee charges

Address:	Bangalore, Karnataka
Website:	zoomcar.com

I booked zoomcar from mar 22, 6am to 10pm. I registered for doorstep delivery and pickup service. Zoomcar agent delivered car in the morning on time at my home. I went outstation for a day trip and returned by 6pm. Around 9.45pm, i get a call from zoomcar agent (Vinod), that he is on his way to pickup the car, and i replied that car is available at home. Now around 10pm, he calls me to help him with navigation as he could not find my home. I send him my home location on whatsapp. After 10 mins, he calls me back saying that he is at a location 4kms from my home as zoomcar app navigated him to that location. He asked me if i could drive the car to his location as he doesn't have any vehicle. Considering his situation, on humanity grounds, i obliged and drove the car to his address. It took me around 15-20 mins to reach there. I reach there around 10.30. Even after reaching, i could not find him on his location. I called him and asked him to come to the car. After 5-10 mins, he finds me and we comeple the process around 10.42. He drops me home while returning. Now, suddently i get an email from zoomcar that i have been charged inr645 as late fee charges. I find the late fee charges arbitrary and fradulant. Why should i pay for the mistake of their pickup agent. The only mistake i did was to show some humanity and this is how i am being rewarded. I complained to their customer care, but they did not bother to even understand my problem and kept repeating that its as per policy.