Zoomcar India — Refund not received

I am writing this email to bring to your notice that I had made a booking for a Zoomcar for the 7th of January 2021.
After completing the ride, I had to receive a refund of Rs 2499, which i have not yet received.
As you can see it is been more than one month since i completed this ride and the refund is still pending. I have attached the screenshots for your reference

Kindly initiate the refund process as soon as possible.

Booking ID: JPS6NF2NK
Mobile Number : [protected]