Zoomcar — JPS693BGT - Complaint about refund

I have booked zoomcar from the app ( Rupees 7718 ) and got the car delivered on time ( 20 Oct 2021, 5:30 am). Then I started my journey and did 2000 rupees fuelling. After driving ~40 km the car broke down in the middle of the highway. I called the customer support team but there was no help. I waited for 2-3 hr but there was no help from the company. Then I went to a Hundai showroom and got the mechanics. The mechanics told there was no maintenance, no servicing was done in the car. There was no cooling water in the car and because of that engine broke down. I again informed all the things to the customer care and dropped the car in the showroom. Then I asked the zoomcar to arrange an alternate vehicle. Then they said we cant provide alternate vehicle, you need to arrange your own vehicle or use public transport. They said, " what we can do for you is full refund ( including the fuel ). This was unacceptable but later I realised I was just wasting my time and I took public transport considering they will refund my money. Now they just refunded 445 rupees and I am not able to connect to them as well. I am really hopeless now and raising this request so that someone call me and assist me.