| Website: | www.zoomcar.com/in/delhi |
I hired a vehicle in Delhi through Zoomcar (my first time) to drive to Dehradun. However, before travelling, I admit I did not check in the boot that the spare tyre was in good condition, trusting that the vehicle owner gave me the car in good working order. The car had recently been in an accident (so I was informed by the owner), and the right rear panel and lights were damaged. I did take video footage of the vehicle before my departure.
Upon arrival at my destination (300km away), my friend noted that the right rear tyre was one of the small emergency tyres and was not in good condition. When I checked in the boot for the spare tyre, I found that the spare tyre was damaged beyond repair. I phoned the owner, who told me I would have to put the invoice through Zoomcar if I bought a new tyre. Ultimately, I paid cash for a secondhand tyre as the small emergency tyre was also in a poor state of repair. I was told by the tyre repair guy that I should not be driving on it as it could blow at any time.
So, I paid cash -- and sent a photo of the transaction to the owner, who point blank refused to give me back Rs1, 000 and again maintained that I had to go through Zoomcar.
When I returned to Delhi and met with the owner, I told him he was irresponsible and risked my life by giving me an unsafe vehicle to drive. He blamed me and told me it was my fault for not reading the Zoomcar policies and that I should have checked in the boot before taking the vehicle.
Secondly, I delivered the car at 9pm BEFORE the 11pm drop-off time indicated in the booking. I have now found a notice that I have to pay an "Unapproved Extension Fee" of Rs590.
There is no way to contact any help - as it keeps defaulting to the "Unapproved Extension Fee" payment page, of which there is NO extension fee because I returned the car at 9pm. However, the "completed" section on Zoomcar indicates that I returned the car at 1115pm, which is untrue, and only the owner could have put this time. I have requested that he amend it, but this has not happened to date.
There is nowhere to lodge a formal complaint against the owner for knowingly giving me a vehicle with an unusable spare tyre and for refusing to refund the Rs1, 000 I had to pay to replace the dangerous small emergency tyre.
This was a dreadful experience, primarily because my life was put in danger by a man who was more interested in making Rs14, 000 than caring about the safety of his client.
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