Zoomcar — JPSNIZALH - Zoom cancelled booking at last minute, no refund given. Legal action will follow.

Address:

Bangalore, India

I had made a zoomcar booking, details below.

JPSNIZALH for[protected]:00 AM IST[protected]:00 PM IST

I received the host details and spoke to him the previous night and confirmed details for pickup and other formalities.

But around midnight of the booking day, I received a message from Zoom that the booking has been cancelled as per my request, which is not correct. The message also said that my refund amount is 0 (zero). I did not request any cancellation.

I contacted the host and he also told me that he did not cancel anything from his end and that he will check with Zoom in the morning. He finally told me that it was a mistake from Zoom's side and that it will be resolved in 5-7 days and I will receive a refund (see attached screenshot).

I had tried to frantically contact zoom through the chat option since there was no customer care number, but it kept giving me an option to raise a ticket, but even after submitting all the details on chat, there was no ticket number provided, and it kept telling me to wait 24-48 hours for an email. I did not receive any email even after raising multiple requests through chat and waiting for more than 10 days.

I request you to resolve this as soon as possible and refund the full amount that I paid (Rs 7477) since I did not initiate the cancellation and I was left without a car at the last moment which caused me a major inconvenience in a new city.

If I do not hear back from you, I will be taking legal action as a service which I prepaid for was not provided and cancelled at the last minute without my intimation.

I am attaching all relevant screenshots and correspondence with the zoom host as well.