On the 23rd of September, I made a booking for a Kwid with the Booking ID: JPSNIOD9K. As I attempted to contact the host through Zoomcar's application, Mr. Ajay Bhosale informed me that he couldn't provide the car due to mechanical issues that prevented it from starting. He also mentioned that he had already notified Zoomcar about this issue earlier that morning.
Given the circumstances, I inquired whether the host could cancel the ride from his end, fully aware of your cancellation policy, as this wasn't my first booking. However, in an attempt to salvage my plans, I opted to revise my booking for a different car. To my surprise, I received a message stating that I needed to pay a ₹5000 deposit to proceed with the new booking. This abrupt demand for a deposit was both unexpected and unacceptable, as customers should be informed of such requirements prior to revising their booking.
My concern lies in the fact that if a car is unavailable or experiencing mechanical issues, it should not be listed as available on the Zoomcar application. Furthermore, I had already paid ₹1898 for the initial booking, and following my cancellation, I was asked to pay an additional ₹180, which I find unjustified.
I am greatly disappointed by this experience and feel compelled to escalate this matter to a manager. If this issue is not addressed promptly, I may have no choice but to seek assistance from the consumer court. I kindly request your immediate attention to this matter and request assistance with processing a refund.
Sincerely,
Ashwin Gaikwad
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