Zoomcar — Last minute cancelation with no alternative

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Zoomcar

Hi, Zoomcar canceled my booking no JPS690010 at very last minute leaving me in a complete mess. Despite me calling and chasing the customer care asking about the status of the car I was only given a false promises that I will receive a call back but no one bothered to call even at once. I was kept in a queue for over 10 mins every time I called the customer care with no resolution. I was denied a manager call, all this wasted my time, my plans with family and an important life event which unfortunately we had to cancel because of all this mess created by Zoomcar. I want zoomcar to review their process and return not just my booking amount but of 3 times of it to compensate my loss. They not just denied my booking but also denied for any alternative car. They have my booking amount for over 10 days which I feel they don't have a right to keep and treat the customer so badly and putting them in a mess