Zoomcar — License Verification due to Blacklisted Territories, Poor Customer Support and Highly Delayed Response for Vehicle Pickup

Booking number JPSN7Z8DZ
First issue - My license got rejected due to being registered from a blacklisted territory. My license is registered in Dwarka, New Delhi. I don't know how or why you have blacklisted a prime residential region in the capital of the country where nearly 100, 000 + license are registered, but this practice just shows a lack of interest on your side to provide alternatives to people who want to join your customer base but cannot due to your so-called " internal policies". Why does the government give us licenses then? If you are such an authority to declare licenses invalid because of their region, and actual driver behaviour doesn't matter, I'm sure the government should use your data and just shut down their RTOs. I was told to add someone pre-registered with Zoom as a co-driver. So why should I even bother to be your customer? I should just ask other people to lend me their ids so that I can use your service, there is no benefit for me as an individual.

Second issue - My ride got cancelled due to lack of verification, but since I had opted for car dropoff/pickup the car was delivered to me 1 hour before the ride began, which is really good and I was impressed. But since my ride got cancelled, there should have been a pickup on time as well. Instead I waited for my entire ride duration (11:30am - 8:30pm), and when I called the customer support at 9:15pm they say that they will verify within 4 hours. Really? . It takes 11 hours for you to arrange a car pickup? And when I tell them it is not possible for me to wait that long the customer service person tells me to call up the dropoff driver and ask him. So now I am doing the work of your backend team? Am I working for Zoom now? And what of the poor guy's car which is stuck waiting in my parking? Now I keep getting reminders for having exceeded my trip and have not returned my car. So despite having opted for pickup/ dropoff, apparently I really am working for Zoom if you expect me to incur any charges for this delay.

This poor customer service was once experienced by me beforehand when my friend could not find the parking lot and the customer care refused to provide any legitimate help whatsoever until after 2 hours later when we pressurized to provide for the host's contact to ask them directly of the location. But I shrugged it off thinking it was a one time issue and still registered with Zoom hoping that you wouldn't disappoint now. But apparently you are worse in customer support and relations than any other company I know. Congratulations. I obviously will never use Zoom again, nor will the people who have their DLs registered in your "blacklisted territories" because they need to have a babysitter with them apparently.

Please make your executives read this. Maybe they will think about their customer outreach more, maybe not. I honestly do not believe at this point that they are competent enough.