[Resolved] Zoomcar — Mental harassment

Sharma Vikram

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110018

Booking id is jps6vabw4, at time of taking the delivery on 12nov 2017 at 9.30am we reach to the delivery spot but according to the vendor the booking was not reflecting with him, secondly car was not in condition to be given to the customer, we had word with cust care they ask us to pick delivery from other location which was 20kms away from the location that too at time of peak traffic in delhi. After 1hr of time same car from same location was handed over to us without informing the car is still not in good condition. At time of delivery which was on 15nov 2017 9.30pm we reach the spot to give back the car and till 11.20pm no one was there to take the delivery of the car. We were two friends waiting with our expensive stuff in our bags and cash in pocket waiting for the zoomcar guyz to come and take delivery but they were just repeatedly asking us to wait for 15mins till 11.20pm. We were metally harassed by the company and looking for the compensation for same.

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Jan 27, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Zoomcar Customer Care's response Hello Deepankar,

Kindly accept our sincere apologies for the inconvenience caused. Upon checking we see that one of our representatives has reached out to you and have addressed your booking related concerns.

As informed by the team, the issue was escalated to the concerned department to take rectifying action. Please rest assured, your issue was taken up on priority and has been acted on.

Hoping for your kind understanding in this matter.

Regards,
Zoomcar