Zoomcar — Money charged but car not availed

I Karan Patil have booked zoom car on 29 March 2023 for utilising services for the period 12 April 2023 to 13 April 2023.

My login I'd details are:-
I'd: [protected]@gmail.com
Mobile: [protected]

Car booked: Ertiga MT Diesel

Car owner name: Pawan Bamne

Address of collecting car to start journey:
Sunny Garden, Wing A/B, Sector 20C, Sector 20, Airoli, Navi Mumbai- 400708

Charges deducted: Rs. 4621

When we reached the place to collect car. owner of the car denied saying that he is no longer providing his car to Zoom Cars.

We tried to contact Zoom car customer care, But nobody picks the call. However, we now my money Rs. 4621 has got deducted without utilising zoom car services.

Please help me to get my refund back. As they are not reachable.