Zoomcar — My car met an accident by the customer but no response from Zoomcar

I hosted a car Car: TS08EQ5824 with zoom car host program and one of the customer ( details: Janardan Sivasubramanian ID: JPSN7F70U From: 01 Oct - Saturday 11:00 PM To: 05 Oct - Wednesday 02:00 PM Listing ID: C9AQFN ) took my car and met an accident. Its happened almost 3-4 weeks back. I have been trying to call zoom car support for current status of my car condition but none of the person is helping me out. one of zoom car executive called me 2 weeks back to get my car RC and insurance. He shared pics of the car. car is damaged heavily. later then I have not received any single piece of communication from Zoom car support. Customer care support is not at all taking the responsibility to provide at least information about the status. My total argument with that people completely wasted because they never caring it. zoom car support is worst than anything in the world. That's why I would like to knock another door. Please help me out on this