Zoomcar — Need refund for poor service

Hello,
My name is Sajay Varghese.
I had booked a swift car from kochi airport from 20-26th August. The car was changed to what I booked at the pickup time. I picked the car on 20th and while dropping the car to the airport today, the car stopped in between and didnt start. I called customer care 3-4 times and they directed me to multiple phone numbers who could not help me and redirected me to customer care and I was getting late to the airport and would miss my flight causing me a loss of 30000 rupees of the flight ticket. I have a kid with me who was going through all this and was getting restless as the uncertain minutes passed by. There was no assurance from any of the people who called me…all they did was ask for 10 minutes with no solid assurance. At last, a person called me and said to leave the car with the keys inside the glove box and he would remotely lock the car and I had to book another taxi from an unknown location. The car is at parked at Mararikulam police station. I would request a refund for the poor service offered and please escalate the concern.

Thanks,
Sajay
[protected]
[protected]@gmail.com