Zoomcar — No action taken for Car repair after continuous calling customer care

Zoomcar — No action taken for Car repair after continuous calling customer care

S santosh3743 May 1, 2022 May 3, 2022 This thread was updated on May 3, 2022

My Car was booked on 27th April for a trip on Zoomcar Host for around 11 Hours till 9:30 PM. Received my Car after more than 12 hours due to which was unable to fill the end checklist. So after returning home from office at night around 11 PM, I checked the car and the front side was severely damaged. I raised the ticket on 28th April at around 11:30PM, but no response or action has been taken by Zoomcar till now. My Tickets were getting closed without even informing. Need the car to be immediately repaired. Was this information helpful? No (0) Yes (0)
Zoomcar customer support has been notified about the posted complaint. May 03, 2022 Updated by santosh3743 The Booking ID in which the car was damaged is JPSN7ZN76. After continuous calling customer care, and raising more than 5 tickets due to the tickets being closed automatically without being resolved, no response yet. I have all the call recordings to the customer care. One Customer Care said that the car would be picked by Sunday but it's Tuesday now and no reply from them. Today I called once more, and they said to raise the ticket again. This is going on in a Loop.
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