[Resolved] Zoomcar — no refund as promised

Kalyan Gurram

from Bengaluru, Karnataka

Address:	Kutty street, Chennai, Tamil Nadu, 600034
Website:	www.zoomcar.com

Provided me a defective vehicle. Vehicle broke down within 30 minutes. No proper response from cc team. Made me wait for 4 hours without any resolution. Very bad behaviour by pickup site employees. Towed back the vehicle. Promised to provide refund. Not taking my calls. Vague replies to my mails. Very pathetic resolutions from the cc team. Missed my canada flight because of this.

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Oct 6, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

Zoomcar Customer Care's response Hello Kalyan,

Greetings!

We apologize to know that you have not received the refund. Please share the booking ID for our reference, we will check on the escalation raised and we will share an update.

Regards,
Ramya. S

Aug 27, 2019

Updated by Kalyan Gurram Hi my booking is- JPS6XOB0P . Update as early as possible. No one is responding properly

Verified Support

Aug 29, 2019

Zoomcar Customer Care's response Hello Kalyan,

Thank you for sharing the booking ID.

We see that the vehicle had no issues post the internal assessment. Hence, we regret to inform that there will be no refund processed towards the unused hours and cab.

Regards,
Appachu
Zoomcar