Zoomcar — No refund received after the Booking was cancelled well in advance

sandeepbahadur

Address:

Bangalore

Dear Sir, I had booked Swift Car for self-driving in Ahemdabad from 25th July 2020 to 28th July 2020 vide Booking No.JPS6NKILN and Payment ID pay_EH61da4GvQcx7s. Due to lockdown, I had canceled this booking on 22nd May 2020 for which I received the confirmation from Zoomcar stating that the refund of Rs 8, 464 is being processed on 23rd May 2020.
To date, I have not got a refund despite several reminders and promises made verbally on phone by the Customer Care Executives.

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Zoomcar customer support has been notified about the posted complaint.

Dec 07, 2020

Updated by sandeepbahadur Dear Sir, My complaint (ID: 2746618) made on 3rd November 2020 against Zoomcar is NOT YET RESOLVED. Zoomcar has neither responded nor acknowledged the complaint. As the list of complainants on this platform is increasing every day, it is sad to note that NEW gullible customers are falling prey to this fraud company. Government authorities should intervene to stop this money-making practice by Zoomcar.