Zoomcar — No response from customer helpline call support

Address:

Hyderabad

On 15th August I, Prayag Basu Paul booked a car (TATA NEXON) from 10am to 12am.(Booking ID - JPSN7EH6L) I tried to unlock the car MULTIPLE times for half an hour BUT IT FAILED. The only option was to call customer support executive. I tried to reach them for the next 1 HOUR waiting for them to pick up for MORE THAN 15 MINUTES ON EACH CALL. Nobody picked up the call even for once. Then somehow I talked to the WATCHMAN of the owner's apartment who was more helpful than ZOOMCAR EXECUTIVES. He called up the owner who himself had complaints of zoomcar helpline not picking up calls after reporting about the same problem of car not unlocking but he asked me the booking ID over phone and provided me his original car key out of his kindness. On 12:05am when I ended my trip and submitted the car, the app showed I had 5 minutes more left since zoomcar did not extend my trip even after wasting 2 hours of my time. And later charged me for a penalty of Rs. 2, 192 for late submission of car. I tried to call them again to speak to executives about it today on 16th August but NOBODY PICKED UP THE CALL AGAIN AFTER WAITING FOR MORE THAN 11 MINUTES. So I'm forced to place a SERIOUS COMPLAINT AGAINST ZOOMCAR FOR CARELESSNESS. I'M VERY UPSET AND I THINK I'M NEVER GOING TO USE THIS APP AGAIN.