Zoomcar — Non genuine charges

I got a legal notice from Zoom car- "Legal Notice | SWAGATAM SENGUPTA | JPSN702P4". Previously the "whatsapp legal" team approached over whatsapp and very casually, like we are buddies, started asking for the money back by a vague deadline with no consequences explained. Now you this legal notice was sent on November 9 stating that i have a deadline at November 7, 7 pm to pay back the money. So to be clear, they want to create a time machine and go back in time and pay the unjust charges. They have hired some unprofessional bullies to make up their legal team

Some of the charges are correct, some of the charges were corrected after i pointed it out to them but what they didn't do is account for the money they owed from the previous booking.

There were two bookings I did from zoomcar account. First one was Renault kigor and the second is Baleno.

I got an informal message from zoomcar legal time on WhatsApp (still not sure if they are actually a legal team) and told me that i have till 5 pm to pay back the charges or... See that's the issue, for a legal team, there ambiguity and informality is purely unethical. Less than 6 hours notice for some charges that are not even justified.

Now why the charges are not justified: Firstly, the fuel charges were calculated assuming that we left the car at 0 fuel but i mentioned it to the "Legal" team and they said that it will be corrected. Secondly, I was supposed to get refunds from my previous booking, Renault kigor one, and that I didn't get.so clearly the charges will be reduced after subtracting the amount that zoomcar owes me from my first booking and after updating the correct fuel charges.

Now the threat, you have till 5 pm or... : What does this mean?? Or what? I know you can't file a legal complaint as there is some unresolved ambiguity and the "whatsapp legal" team . What's the final consequence of this sentence. I am still not clear. I think you have hired goons to use the WhatsApp number and staging them as legal.

So, It's for sure that I can't clear the charges by 05:00 pm as I didn't get any official mail from zoom for the deadline + no refunds processed from zoom car for my first booking.

I want resolution now and please stop sending this vague legal notices. Once the proces are justified, I will pay at once